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| GO KART FORUM |
All product questions regarding any Go Cart,
ATV, Mini Bike, Scooter or Pocket Bike should
be asked exclusively in our Go Kart Form.
This "public bulletin board" displays
an open discussion on the products we sell
& support. The many views and public
input add to the content of the posted answers
and is helpful to visitors like yourself.
If you have a question that you do not see
answered, find the correct forum category
that your question fits and post (start a
topic) for yourself! |
| CONFIDENTIAL |
If your question(s) about a product(s) is
of a personal matter please contact us. We will answer your question and return
your email to you usually within 24 business
hours. If your question(s) are not deemed
as private or personal you will be advised
to use the Forum. |
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| CUSTOMER SERVICE |
If you have a problem with an order please
contact us immediately and our online Customer Service
Dept. will act promptly to help you. If your
item(s) are over 10 business days In-Transit and you have
not yet received them please
also contact
us so we can track down
or find out what
happened to your shipment.
Our Go Karts R
us online Customer Service
Dept. will act
upon your request and take
care of you in
a prompt, friendly manor
that you will appreciate! |
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| DA FORM |
If you are having your shipment sent to another
address other than your
Credit Card Billing
Statement address then
you will be required
to include this DA FORM (fax# is on top of form, or you can mail
it to us). Your order is
on hold until we
receive this Different Address Form. This DA form will remain on record for your future purchases
as long as you login and
use your same account
(phone, name and address
all match last order).
This is for your security
and again upholds
our effort to stop Credit
Card fraud and
misusage. |
| MANUAL ORDER FORM |
Don't want to send your order automatically?
Then this is the old fashioned method. Simply
print this form, shop our site as normal
and write in your products in the printed
form. If your order is not over $100 please
use the shipping grid to figure your freight
cost. It's easy but not nearly as fast (processing)
as our online secure shopping cart method.
We still provide this manual system for customers
who wish to use it but it is not the recommended
or preferred way to shop our site. |
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| CONTACT & EXPLAIN |
If for any reason you decline, refuse, cancel,
or just change your mind about purchasing
your ordered item AFTER it has been processed
and a "bill of lading" produced,
meaning it has begun to ship to you by truck
freight and it's in transport to your delivery
destination... there will be a back charge
& invoice surcharge on your credit invoice.
The "Free Shipping" or "Discounted
Shipping" is waived and is only given
on completed paid-in-full delivered transactions.
Your credit invoice will have your ordered
item credited in FULL minus the actual shipping
bill "original ship to address and the
return to origin" . Also a nominal $35
surcharge is also on your credit invoice,
this is for the handling, paper work &
phone calls to re-route & return the
freight. Sorry No Exceptions, be careful
when you order and only order what you want!
If you have questions??? ask before you place
an order especially on heavy crated machines
that incorporate expensive handling. |
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| WHOLE UNITS |
Un-opened Boxes/Crates may be returned, the
following criteria must be met:
** Product was never assembled.
** Product parts/accessories never opened.
** No oil or gasoline ever loaded in engine.
** All Manuals/Warranty card still sealed
in bag.
You the purchaser/consumer are responsible
for all freight & handling
costs.
Please contact us if you have a problem, we normally can work
something out with Manco
or Dinli, as they
are very easy to work
with on a problem.
Remember customer satisfaction
is their business
and that sells machines
for them!
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| PARTS |
Are returnable if unused (never installed)
and in brand new Resellable condition but
are subject to a 35% restocking fee. Beware
some parts are actually "Special order
parts" and are returnable but a 50%
restocking fee will apply. You the customer/consumer
are responsible for all return shipping &
insurance. Original shipping & handling
is of course not refundable. Please be careful
when ordering, pick only by part# that your
parts manual instructs. |
| NON RETURNABLE |
i.e. Assembled/Partially Assembled... All
Manco or Dinli Machine's are sold as a registered
sale. Once out of the factory condition (Boxed
as) the machine is not in a re-sellable condition,
as we would not ship this machine to another
customer. (As in we did not ship you a pre-opened
product!) There are no returns on these Manco
or Dinli Machines. (We have no re-sellable
value in a "used" machine), These
machines are NOT returnable under any circumstances,
you would be responsible for any resell on
your behalf. If your machine is in this state,
i.e. you have added oil & gas, the merchandise
is now in the warranty phase and can be handled
in that respect only. |
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| MFG. WARRANTIES |
All Manco or Dinli machines are backed by
the FULL Manufacturer Warranties only. The
seller; Millers True Value & Go Karts
R us does not personally warranty the products
themselves in any form, and will not be responsible
for any claims, damaged property, medical
issues/claims or misuse of any products purchased
on this site by the consumer, purchaser,
drivers, riders or any such party from any
legal firms/parties or anyone which may involve
an interest. For defects or problems if any
arise, contact us with the conditions and we will send you
the part(s) at no charge. If you wish for
a local "small engine" or "repair
shop" to do the warranty work, please
check with them first to find out if they
can do warranty work on Manco or Dinli Units.
We also can easily supply them the parts
(for free) that they would need: The Dealer
would have to be set-up with Manco ahead
of time for Labor Reimbursement. (contact us) We also will help in a warranty situation
in finding the closest authorized dealer
to you. If you would like to know this information
before you purchase, please feel free to
contact us with your Name, City & State
(and of course the info you desire) and we
will reply back to you generally within 24
business hours. |
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